Privacy Notice

Information we collect

To care for your pet and keep your referring vet informed, the information we collect may include:

Owner contact details
Pet details and medical history
Veterinary records supplied by referring practices
Appointment and treatment information
Payment information

How we use your information

This information is used solely for the provision of veterinary services, communication regarding your pet's care, insurance documentation where requested, and compliance with professional and legal obligations.

Sharing your information

Information will not be sold or shared with third parties except where necessary for veterinary care, insurance claims, legal requirements, or communication with your referring veterinary surgeon.

Our website forms

Messages sent through our contact and referral forms are delivered to us by email through our email provider, Hostinger. To keep automated spam out, the forms use Cloudflare Turnstile, which checks that a submission comes from a person rather than a program. Turnstile may process technical information such as your IP address and browser details for this purpose only; it does not use advertising cookies. See Cloudflare’s privacy policy.

How we store your information

Records are stored securely and retained in accordance with professional and legal requirements.